Version 4
Version: 4
Last updated: 5 September 2026
Effective from: 5 September 2026
“BAYSE”, “we”, “us” and “our” mean the BAYSE company or authorised studio operator supplying your membership, credits or classes.
The legal name, company number, registered address and contact details of the studio operator responsible for your purchase will be shown during checkout, in your payment confirmation or in the Account section.
Each BAYSE studio may be operated by a separate legal entity. Your contract is with the entity identified when you purchase your membership or credits.
Our Privacy Policy is available through the BAYSE website.
BAYSE memberships operate on a rolling 28-day basis unless a different term is clearly stated before purchase.
Previous six- or 12-month membership arrangements that have been converted to rolling memberships are no longer subject to their former minimum term, unless the member has expressly agreed otherwise.
A rolling membership:
Because billing takes place every 28 days rather than once per calendar month, a member normally makes 13 payments during a full year. Some calendar months may therefore contain two payments.
A recurring membership contract begins only when a customer actively purchases a membership. Claiming or using a free first-class credit does not by itself create a paid membership or recurring-payment contract.
The Account section clearly displays:
The expiry date shown against each credit (credits) in the Account section is the applicable expiry date for that credit.
BAYSE may also send a reminder approximately one week before credits expire. This is an additional courtesy. Members remain responsible for checking the Account section and managing bookings even if a reminder is delayed, filtered or not received.
Standard membership credits are added to a member’s Account following each successful 28-day membership payment.
Unless otherwise stated as part of the applicable membership, offer or membership benefit, standard membership credits:
Certain memberships, offers or membership benefits may include a credit rollover, extended credit-validity period or other expiry-extension benefit and or all location access.
Where such a benefit applies:
The availability, duration and structure of rollover or expiry-extension benefits may vary between memberships and offers. BAYSE may change these benefits for future purchases or renewals in accordance with section 28.
Unless expressly stated otherwise, a rollover or expiry-extension benefit does not make unused credits refundable, transferable or exchangeable for cash.
Where the booking system permits a member to apply a valid credit to a future class before the credit expires, the class itself may take place after the credit’s displayed expiry date.
If that future booking is subsequently cancelled after the relevant credit expiry date has passed, the returned credit may expire immediately.
Membership levels provide different advance-booking windows:
An advance-booking window provides earlier access to the published timetable. It does not guarantee that a particular class, instructor, time or studio will be available.
The applicable price, billing date, credit allocation and membership benefits will be shown before purchase and in the Account section.
By purchasing a membership, you authorise BAYSE and its payment provider to collect recurring payments using your selected payment method.
You are responsible for:
If there are insufficient funds or a payment is otherwise declined, BAYSE’s billing provider may automatically reattempt the charge using the authorised payment method.
The timing and number of retries may be determined by the billing provider’s payment-recovery process.
Where an invoice remains overdue, BAYSE may also instruct its billing provider to attempt to collect the outstanding amount using a payment method that the customer has validly authorised.
BAYSE and its billing provider will not knowingly collect more than the amount properly owed.
If an Account remains unpaid, BAYSE may:
If the Account remains unpaid for an entire 28-day payment period, BAYSE may automatically terminate the membership.
Termination for non-payment does not remove the customer’s responsibility to pay any valid outstanding balance incurred before termination.
BAYSE may pursue outstanding sums through lawful internal or third-party debt-recovery procedures. Any additional recovery costs will only be sought where they are reasonable, properly incurred and legally recoverable.
Before external recovery action is taken, BAYSE will normally provide notice and a reasonable opportunity to resolve the balance.
A payment must not be disputed or reversed merely because it was forgotten or because the member did not use all available credits.
This does not prevent a member from disputing an unauthorised, duplicated or genuinely incorrect payment.
BAYSE will not apply a failed-payment fee where the failure resulted from a BAYSE or payment-system error.
BAYSE memberships operate on a rolling 28-day basis and require 28 days’ notice to cancel.
You can request to cancel your membership at any time via the client account section. Your 28-day cancellation notice period starts on the date BAYSE receives your valid cancellation request.
Because your membership continues as normal during this 28-day notice period, a scheduled membership payment may still fall due and be collected before your membership ends.
Example: If your next membership payment is due on 20 September and you submit your cancellation request on 10 September, your 28-day notice period will run until 8 October. Your scheduled payment on 20 September will still be collected, your membership will remain active until 8 October, and no further recurring membership payment will be taken after your membership ends.
During your 28-day notice period:
Cancellation does not retrospectively cancel or refund a payment or membership period that has already become due.
Cancellation requests must be submitted through the internal messenger available through the Contact tab in your BAYSE Account. This allows BAYSE to properly record the date of your request and calculate your membership end date.
Cancellation requests submitted by email, text message, social media, telephone, directly to an instructor or through another channel will not normally be accepted.
BAYSE will confirm receipt of a valid cancellation request through the internal messenger and confirm:
If the internal messenger is temporarily unavailable because of a technical issue, BAYSE will provide a reasonable alternative way to submit your cancellation request.
Cancelling one Account or subscription does not automatically cancel another subscription held through a duplicate or separate Account. You must identify each subscription you wish to cancel.
Cancelling your membership also does not automatically cancel classes you have already booked. You are responsible for reviewing and cancelling any future bookings where necessary.
Nothing in this section limits your statutory cancellation or consumer rights.
An eligible member may normally pause their membership once per calendar year for one 28-day payment period only.
A pause is intended to provide temporary flexibility for circumstances such as:
Members can request a pause through the Membership tab in the Account section. The available pause option, proposed dates and automatic restart date will be displayed before the request is confirmed.
Pause requests made by email, text, social media, telephone or directly to an instructor will not normally be accepted. If the Account section is unavailable or not functioning, the member may contact BAYSE through the internal messenger.
During an approved pause:
Approved paused time does not count towards the next loyalty milestone, but it does not reset previously accumulated eligible membership time.
A pause will restart automatically on the date shown in the Membership tab of the Account section, and payments will resume unless the membership has been validly cancelled.
Longer or additional pauses may be considered in exceptional circumstances, including serious injury, pregnancy, surgery or another documented temporary condition. Exceptional pauses are not guaranteed and will be assessed reasonably on a case-by-case basis. Clients should make contact via the contact tab to the Bayse team, any other form of request will not be accepted.
A customer who purchases a membership online will normally have a statutory 14-day cooling-off period beginning on the day after the contract is entered into.
If the customer wants the membership and booking service to begin during that period, BAYSE will request the customer’s express agreement for the service to start immediately.
Attending or booking a class does not automatically remove every cooling-off right.
If the customer cancels during the cooling-off period after expressly requesting that the service begin, BAYSE may deduct a proportionate amount for services and credits already used, as permitted by law.
The cooling-off right is lost only where the service has been fully performed during the cooling-off period following the customer’s express request and acknowledgement that the right would be lost upon full performance.
To exercise a cooling-off cancellation right, the customer should contact BAYSE through the internal messenger available through the Contact tab in their Account.
If the internal messenger is temporarily unavailable due to a technical issue, BAYSE will provide a reasonable alternative method for the customer to exercise their statutory cancellation rights.
A class place is confirmed only when it appears as booked in the Account section.
If a member cancels:
For a no-show:
These rules apply to standard, PAYG, promotional, referral, Guest Pass and Super Credit bookings.
If a returned credit’s applicable expiry date has passed, it may expire immediately.
Members should cancel through the Account section and verify that the cancellation appears in their booking history.
PAYG credits have the validity period displayed on the relevant price card and in the Account section.
PAYG credits must be booked before the displayed expiry date. Unused PAYG credits expire automatically at the end of the displayed validity. BAYSE reserves the right to change the validity on PAYG credits as a commercial decision, any changes do not effect credits where already purchased.
Free, promotional, trainer and referral credits have the expiry date displayed with the relevant offer and in the Account section.
Unless expressly stated otherwise, they:
You must create a BAYSE Account to purchase a membership, buy credits, redeem a code or book a class.
You must:
A customer must not intentionally create, hold or operate multiple BAYSE Accounts or subscriptions for the same person or under the same name without BAYSE’s prior written approval.
Two-factor authentication and other account-verification measures are used to reduce accidental or deliberate account duplication.
BAYSE may identify duplicate accounts using information including:
A matching name alone will not automatically be treated as proof of misuse. BAYSE will consider the available information and any explanation supplied by the customer.
BAYSE may merge, restrict or close duplicate accounts after completing reasonable checks.
Each membership created and confirmed through checkout is treated as a separate purchase unless BAYSE determines that it arose from a system or payment-processing error.
Cancelling one Account or membership does not automatically cancel another membership held through a separate Account.
Where a customer has created multiple accounts or subscriptions through their own actions:
Where BAYSE confirms that duplicate accounts, subscriptions or payments were caused by a BAYSE system or payment-processing error, BAYSE will correct the issue and provide any refund or account adjustment required by law.
Nothing in this section removes a customer’s statutory rights.
Memberships and credits are personal and cannot be shared, sold or transferred, except through an authorised Guest Pass or referral feature.
An eligible new customer may claim one free first class.
Unless an offer expressly states otherwise:
A payment card is not required solely to book the first free class. A valid payment method may be required for later paid, membership or promotional bookings.
BAYSE may refuse or remove a free-class credit where there is reasonable evidence of duplicate accounts, self-referral, fraud or previous use of the offer.
Members may join a class waitlist where that feature is available.
Joining a waitlist:
Eligible Level 2 and Level 3 loyalty members receive Priority Waitlist Access.
This means eligible members are notified about an available place three hours earlier than members on the same waitlist who do not have this reward.
Priority Waitlist Access:
Available places remain first come, first served among members who have been notified and are eligible to book.
If the place remains available after the three-hour early-notification period, other members on the same waitlist may then be notified.
Normal cancellation and no-show rules apply once a waitlisted place is booked.
The Loyalty Programme is available to members with an eligible active, paid BAYSE membership.
Loyalty levels are based on eligible continuous paid membership time.
Approved pauses:
A cancellation or lapse stops loyalty time from accumulating. If a former member rejoins, loyalty time normally restarts from the new membership date unless BAYSE confirms otherwise.
When the programme was introduced, eligible existing members were backdated to the appropriate loyalty level using their recorded membership history.
Current loyalty level, progress and issued rewards are displayed in the Account section.
An eligible Level 1 member receives:
An eligible Level 2 member receives:
An eligible Level 3 member receives:
Milestone credit and Guest Pass awards are issued once when the qualifying level is achieved. Rewards issued at a later level are additional to valid rewards already issued at an earlier level.
A Guest Pass allows the member to generate a unique code for a friend.
The friend must:
Guest Passes:
Super Credits are loyalty credits with a 12-month validity period from issue.
They:
An approved pause or cancellation does not extend a Super Credit’s displayed expiry date.
The Level 3 discount:
Any exclusions will be shown before payment.
Eligible members may invite friends to join BAYSE using the referral feature in the Account section.
The Account section will generate and display a unique referral code for the member.
The standard process is:
The reward is subject to the following conditions:
Where reasonable evidence of misuse exists, BAYSE may investigate, withhold or remove the reward.
Following an eligible trainer-led class, the trainer may provide the customer with a trainer referral code.
If the customer purchases their first eligible membership within 48 hours of that class and enters the trainer’s code during checkout, two free credits will be added to the customer’s Account.
The offer is subject to:
If the qualifying membership payment is refunded, reversed or charged back, BAYSE may remove any promotional credits issued in connection with the offer.
Class timetables, instructors and class formats may change reasonably from time to time.
If BAYSE cancels a class:
BAYSE will try to provide reasonable notice of timetable and instructor changes.
A routine change of instructor or timetable does not automatically create a refund entitlement.
However, nothing in these Terms removes any statutory remedy where BAYSE fails to provide the contracted service with reasonable care and skill or makes a material change affecting the service.
Members are responsible for ensuring that participation is suitable for them.
Before attending, members must:
BAYSE instructors do not provide medical diagnosis or treatment. Members should obtain professional medical advice where appropriate.
Participation is at the member’s own risk to the extent permitted by law.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.
No person under 16 may participate in a BAYSE class.
A participant aged 16 or 17 must have appropriate parent or guardian consent and must be accompanied where required by the studio.
Children under 11 are not permitted in the studio unless BAYSE has expressly authorised a specific event or arrangement.
Members and guests must behave respectfully towards instructors, staff and other customers.
BAYSE may take reasonable action where a person:
Depending on seriousness, action may include a warning, refusal of a booking, suspension or termination.
Where reasonably practicable, BAYSE will explain the reason and allow the customer to respond.
Immediate action may be taken where necessary to protect safety or prevent serious misconduct.
Members remain responsible for personal belongings brought into a studio.
BAYSE is not responsible for loss or damage unless caused by BAYSE’s negligence or another liability that cannot lawfully be excluded.
Members may be charged the reasonable cost of repairing deliberate or negligent damage they cause to BAYSE property.
Except where these Terms or the law provide otherwise, payments are not refundable merely because a customer:
Duplicate-account and duplicate-subscription refund requests will be assessed individually.
Where the duplication resulted from the customer’s actions, a full refund cannot be guaranteed. BAYSE may consider:
Where a duplicate payment or subscription resulted from a confirmed BAYSE system or payment-provider error, BAYSE will correct the issue and provide any refund required.
Nothing in these Terms affects statutory consumer rights.
Where BAYSE cannot provide a paid service, makes a material service failure or takes an incorrect payment, the customer may be entitled to a credit, repeat performance, price reduction or refund as required by law.
BAYSE does not exclude or limit liability where doing so would be unlawful, including liability for:
Subject to those rights, BAYSE is not responsible for losses that were not reasonably foreseeable when the contract was entered into or for business losses suffered by someone acting wholly or mainly for business purposes.
No term requires a consumer to indemnify BAYSE for matters caused by BAYSE’s own negligence, breach of contract or unlawful conduct.
BAYSE is not responsible for delay or failure caused by events genuinely outside its reasonable control, such as:
BAYSE will take reasonable steps to minimise disruption and communicate with affected members.
Depending on the duration and effect of the event, BAYSE may offer substitute classes, extend credits, pause memberships or provide another appropriate remedy.
Nothing in this section removes a refund or other remedy required by law where services cannot be provided.
Personal data is handled in accordance with BAYSE’s Privacy Policy.
BAYSE may send service communications necessary to operate the membership, including:
Service communications are separate from optional marketing.
Marketing emails or messages will be sent only where BAYSE has an appropriate lawful basis. Customers may opt out of marketing without affecting essential membership communications.
BAYSE may occasionally take photographs or video in studios or at events.
Where identifiable content is intended for marketing, BAYSE will provide appropriate notice and obtain consent where required.
Joining a membership or accepting these Terms does not, by itself, constitute unlimited consent to identifiable marketing use.
A person may decline to be photographed or filmed and may withdraw consent for future use by contacting BAYSE.
Withdrawal does not necessarily require BAYSE to recall material already lawfully published, but BAYSE will consider reasonable removal requests.
Class plans, training materials, branding, written content, photographs and videos owned by BAYSE remain BAYSE’s intellectual property.
They must not be recorded, copied, reproduced, distributed or used commercially without permission.
Members must not record a class or another participant without prior permission.
BAYSE may make reasonable changes to these Terms or services for valid reasons, including:
Material changes will be explained clearly and, where reasonably possible, notified at least 28 days before taking effect.
A change will not retrospectively remove an already-issued reward or bring forward a displayed credit expiry date unless required by law or agreed with the affected member.
Where a material change significantly disadvantages a member, the member may cancel before it takes effect, subject to applicable rights.
Questions or complaints should first be submitted through the internal messenger available through the Contact tab in the member’s BAYSE Account.
Please include a clear description of the issue and any relevant booking, payment or Account information.
BAYSE will aim to acknowledge and investigate complaints within a reasonable period.
Nothing prevents a consumer from seeking assistance from Citizens Advice, Trading Standards, a court or another applicable dispute-resolution service.
BAYSE may use instructors, payment providers, technology suppliers and other service providers to deliver its services.
BAYSE may transfer the operation of a studio or membership to another BAYSE entity where this does not materially reduce the member’s rights.
Members will receive reasonable notice of any change to the legal entity responsible for their contract.
Members cannot transfer their membership contract to another person without BAYSE’s written agreement.
If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue to apply.
If BAYSE does not enforce a term immediately, this does not permanently waive its right to enforce that term later.
These Terms are governed by the law of England and Wales.
The courts of England and Wales will normally have jurisdiction. This does not remove any mandatory right a consumer may have to bring proceedings in another part of the United Kingdom.
These Terms govern:
By purchasing a membership or credits, redeeming an offer or making a booking, the customer confirms that they have been given access to these Terms and accept the applicable contractual provisions.
BAYSE may also require existing customers to review and actively accept an updated version of these Terms through their Account before continuing to access certain Account features or make further bookings.
Where acceptance is requested, the customer will be given access to the applicable version of the Terms before being asked to accept them.
BAYSE may record the version of the Terms accepted, the date and time of acceptance and the Account associated with that acceptance for the purpose of maintaining an accurate contractual record.
Where an updated version clarifies, reorganises or explains existing terms without materially changing the customer’s contractual rights or obligations, BAYSE may ask the customer to acknowledge and accept the updated wording when they next access their Account.
Where an update makes a material change to a customer’s contractual rights or obligations, the notice provisions in section 28 will apply.
BAYSE will provide confirmation of purchases and access to the applicable Terms through the Account or another durable medium where required.
Nothing in these Terms affects a customer’s statutory consumer rights.
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